The Royal College of Veterinary Surgeons has restricted all veterinary practices to offering only emergency and urgent treatment. We are opening the practice to triage clients, process medication requests, triage cases and see emergencies.
Referral Ophthalmology - our service is seeing emergency and urgent cases. Please call 01728 861289 or email debenhamvets@gmail with client details to arrange a referral.
We are not able to offer routine treatments and services. Vaccinations and spaying/castrating of animals alongside other routine treatments will resume once the Prime Minister has changed his current advice to remain at home and the Royal College of Veterinary Surgeons lifts their restrictions on treatment. Your pet should stay generally well with you at home.
If you do have an emergency or feel your pet is in need of urgent veterinary care, please call us. If you are asked to come to the practice for emergency treatment, please wait in your car or outside the building and telephone us to let us know that you are here. If you do not have a telephone with you, please knock on the reception door and then move back from the building.We will then assist you with your pet.
Flea & Wormers - we can provide your regular treatments and can post them out to you
Repeat Prescriptions - we can fulfil repeat medication requests. Please email us setting out your details and the medication your pet needs. Please allow 48 hours for us to process your request
Medical Queries - if you are worried about your pet but do not feel that they are unwell enough to be considered an emergency, we are here to advise you. Please call or email the practice and we can help you to decide on the best course of action
Vaccinations - we are restricted from offering the majority of vaccinations. We are currently able to offer vaccinations for some pets that are considered very high risk: rabbits, puppies and kittens needing second vaccinations and those puppies and kittens considered in need of first vaccinations
Spaying/Neutering - we are restricted from offering these procedures on a standard basis. However, if there is an assessed medical or welfare need we can provide this surgery. Each case will be determined on its own merits
Puppies - we have received a significant number of enquiries regarding new puppies. Now, more than ever, you should think very carefully before getting a new pet. The RSPCA have a very page good page: If you have already acquired a new puppy, during lock down it will be significantly more difficult than normal to properly socialise your puppy. We recognise that this is a significant concern if you want your puppy to grow up to be a happy, healthy dog. The PDSA has a good page with lots of suggestions:
We are currently operating with a reduced team. If you call and cannot get through, please bear with us. Do try again or email us. The no contact measures we have put in place are trying to ensure that we can continue to offer veterinary services. Your pets may need emergency treatment requiring immediate care. If you can help our team to stay well, we can continue to help you and your pets.- Thank you for your help with this.